Refund Policy
Version dated July 26, 2026
This policy covers B2B subscriptions. It supplements the Terms and B2B Subscription Terms without excluding mandatory applicable rules.
Change of mind or early cancellation
Cancellation stops the next renewal under the selected option. It does not automatically refund a period already started or credits already consumed.
Duplicate payment or billing error
A duplicate charge, incorrect amount, or payment linked to the wrong account is reviewed as a priority. When a SprintLead or Stripe error is confirmed, the appropriate correction or refund is made.
Sustained service unavailability
A total outage of an essential paid feature lasting more than 24 consecutive hours, excluding announced maintenance, customer fault, a third-party provider outside SprintLead’s reasonable control, or force majeure, entitles the customer on request to a pro-rated credit or refund for the affected part of the service. Annual plans use one twelfth of the annual price per month and one thirtieth per day. The amount is capped at the price paid for the affected period.
Fraudulent payment
Immediately report an unauthorized payment to your bank and SprintLead. An investigation and, where relevant, the Stripe or bank process applies.
How to request
Use the Billing topic on the Contact page with the account email, date, amount, and invoice ID. Never send a full card number. SprintLead confirms receipt and communicates the decision or missing evidence.
Processing times
A decision is targeted within ten business days after a complete request is received. Bank settlement time then depends on the payment method and is outside SprintLead’s control.
Refund method
Refunds are returned to the original payment method where technically possible. Consumed product credits are not restored except for a billing error or eligible outage. Fees, taxes, and credit notes are adjusted under applicable accounting rules.